Refund Policy

Effective Date: April 20, 2026  |  Last Updated: April 20, 2026

1. Introduction

Wing Snob ("we," "us," "our," or "the Company") is committed to providing high-quality food products and a satisfying customer experience. We understand that issues can arise, and we have established this comprehensive Refund Policy to address those situations fairly and transparently.

This policy applies to all purchases made through our website, wingxsnob.digital, including online orders for delivery, pickup, and any related services. By placing an order with Wing Snob, you agree to the terms set forth in this Refund Policy.

This policy is governed by the laws of the United States, including applicable consumer protection regulations enforced by the Federal Trade Commission (FTC) under the FTC Act. Customers located in California may also have additional rights under the California Consumer Privacy Act (CCPA/CPRA) and other applicable California statutes.

2. Eligibility for Refunds

We want every customer to be completely satisfied with their Wing Snob experience. You may be eligible for a refund under the following conditions:

• Incorrect Order: You received items that were different from what you ordered, including wrong flavors, missing items, or incorrect quantities.
• Food Quality Issues: The food delivered or prepared was of unacceptable quality, including being undercooked, overcooked, spoiled, or otherwise unsafe for consumption.
• Missing Items: One or more items from your order were not included at the time of delivery or pickup.
• Order Not Delivered: Your order was never received and cannot be confirmed as delivered by our system or delivery partner.
• Duplicate Charges: Your payment method was charged more than once for the same order.
• Technical Errors: A verified technical error on our website resulted in an incorrect charge or unauthorized transaction.
• Allergic Reactions Due to Mislabeling: If you experienced an adverse reaction due to incorrect allergen information provided by Wing Snob at the time of your order.

To be eligible for a refund, you must meet the timeframe requirements described in Section 3 and follow the process outlined in Section 5.

3. Timeframes for Refund Requests

Refund requests must be submitted within the timeframes listed below. Requests submitted outside of these windows may not be honored, except where required by applicable law.

We strongly encourage customers to inspect their orders upon receipt and contact us immediately if any issues are identified. Delays in reporting may limit our ability to verify your claim and process a refund.

4. Non-Refundable Items and Situations

The following situations and items are generally not eligible for refunds:

• Change of Mind: Refunds will not be issued simply because you changed your mind about your order after it has been prepared or delivered.
• Incorrect Address Provided: If delivery failed due to an incorrect or incomplete address provided by the customer at the time of ordering.
• Customer Absence: If you were unavailable to receive your delivery and the food was subsequently discarded or returned.
• Partially Consumed Orders: Orders that have been substantially consumed are not eligible for a full refund except in cases of documented food safety concerns.
• Promotional and Discounted Items: Items purchased as part of a promotional deal, limited-time offer, or discounted bundle may not be individually refundable unless they were defective or missing.
• Customization Requests: Orders prepared per specific customer customization requests (special sauces, dietary preferences, etc.) are non-refundable unless prepared incorrectly.
• Delivery Fees: Delivery fees are non-refundable in most cases unless Wing Snob was solely responsible for the failure of delivery.
• Catering Deposits: Deposits made for catering orders are non-refundable if canceled within 48 hours of the scheduled event.

5. How to Request a Refund

Follow the steps below to submit a refund request. Providing all required information will help us resolve your issue as quickly as possible.

Step 1: Gather Your Order Information

Before contacting us, have the following information ready:

• Your full name and contact information
• Your order number (found in your confirmation email)
• The date and time of your order
• A description of the issue
• Photographs of the items (if applicable, especially for quality or incorrect order claims)

Step 2: Contact Wing Snob Customer Support

Reach out to us using one of the following methods:

When emailing us, please use the subject line: "Refund Request – Order #[Your Order Number]" to help us locate your order quickly.

Step 3: Submit Your Claim

Provide a clear and detailed explanation of the issue. Include any supporting evidence such as photos, screenshots, or relevant documentation. Incomplete submissions may delay the review process.

Step 4: Await Review and Decision

Our customer support team will review your claim within 2 to 3 business days. We may follow up with additional questions or request further documentation. Once your claim is reviewed, we will notify you of the outcome via email.

Step 5: Receive Your Refund or Resolution

If your refund is approved, it will be processed according to the timelines described in Section 6. You will receive a confirmation email once the refund has been issued.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to appear in your account will depend on the payment method used during the original transaction.

Please note that these are estimated timelines. Actual processing times may vary depending on your financial institution. Wing Snob is not responsible for delays caused by third-party payment processors or banks.

7. Partial Refunds

In certain circumstances, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may apply in the following situations:

• Only a portion of your order was missing or incorrect while the rest was satisfactory.
• You partially consumed your order before identifying a quality concern.
• A discount or promotional credit was applied to the original order, and only the affected items are eligible for reimbursement.
• Delivery fees or service charges that were already fulfilled are deducted from the refund amount.
• Only certain items in a bundled order were defective or missing.

The amount of any partial refund will be calculated based on the individual item prices reflected in your original order confirmation. Our customer support team will communicate the specific refund amount prior to processing.

8. Exchange Policy

Because Wing Snob serves freshly prepared food items, traditional product exchanges are not always possible. However, we offer the following exchange options when applicable:

Order Replacements

If your order was incorrect or significantly below quality standards, we may offer to replace the affected items at no additional charge. Replacement orders are subject to availability and are typically processed on the same day or the next available business day.

Flavor or Item Substitutions

If you received a wrong flavor or incorrect item, we will work with you to provide the correct item as a replacement. Please contact us within 24 hours of your original order to request a substitution.

Store Credit in Lieu of Exchange

In situations where a direct replacement is not feasible (e.g., late-night orders, high-demand periods, or logistical constraints), we may offer store credit equivalent to the value of the affected items. Store credit is valid for 90 days from the date of issuance and can be applied to any future order on wingxsnob.digital.

9. Cancellation Policy

We understand that plans can change. Below is our cancellation policy for standard orders and catering services:

Standard Orders (Delivery and Pickup)

• Cancellation Within 5 Minutes of Placing Order: Full refund issued, as the order has not yet been prepared.
• Cancellation After 5 Minutes: Once food preparation has begun, cancellations are generally not accepted. However, if you contact us promptly, we will do our best to accommodate your request at our discretion.
• Order Already Out for Delivery: Cancellations are not accepted once an order has been handed to a delivery driver or marked as "Out for Delivery" in our system.

Catering Orders

• More than 7 days before the event: Full refund of any deposit or payment made.
• 3 to 7 days before the event: 50% refund of the total order value.
• Less than 48 hours before the event: No refund will be issued. Store credit may be offered at our discretion.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Wing Snob provides the following dispute resolution process:

Step 1: Internal Escalation

Contact our customer support team at [email protected] and request that your case be escalated to a senior representative or manager. Please include your original case or ticket number in your communication. Our team will respond within 3 to 5 business days with a final decision.

Step 2: Informal Mediation

If internal escalation does not resolve the dispute to your satisfaction, both parties agree to attempt informal mediation before pursuing any formal legal action. You may initiate this process by sending a written notice to [email protected] detailing the nature of the dispute and your desired resolution.

Step 3: Chargeback Rights

If you believe you have been charged in error and our internal process has not resolved the issue, you retain the right to contact your bank or credit card provider to initiate a chargeback. We encourage customers to contact us first before filing a chargeback, as this often leads to a faster resolution.

Step 4: Consumer Protection Agencies

Customers in the United States may file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov if they believe their consumer rights have been violated. California residents may also contact the California Department of Consumer Affairs for additional support.

Step 5: Legal Action

In the event that all other resolution methods fail, either party may pursue legal action in a court of competent jurisdiction in the United States. Both parties agree that any dispute will be governed by United States federal law and applicable state law.

11. Chargebacks and Fraud Prevention

Wing Snob takes fraudulent activity seriously. If a customer initiates a chargeback with their bank without first attempting to resolve the issue through our customer support channels, we reserve the right to:

• Suspend or terminate the customer's account pending investigation.
• Dispute the chargeback with supporting evidence of the fulfilled order.
• Refuse future orders from customers found to have submitted fraudulent refund claims.

We employ fraud detection measures and maintain detailed order records to protect both our business and our legitimate customers.

12. Modifications to This Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Information

For all refund requests, questions, or concerns related to this policy, please contact Wing Snob using the information below:

Our team is dedicated to making every Wing Snob experience a positive one. We appreciate your patience and cooperation as we work to resolve any issues you may encounter. Thank you for choosing Wing Snob.