Privacy Policy

Effective Date: April 20, 2026  |  Last Updated: April 20, 2026

At Wing Snob, we are committed to protecting your privacy and handling your personal information with transparency, integrity, and respect. This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable consumer protection regulations.

By accessing or using our website, mobile platforms, or any of our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our services immediately.

1. About Wing Snob

Wing Snob is a food service business operating in the United States. We provide customers with high-quality food products and related services through our digital platforms and physical locations.

For all privacy-related inquiries, data requests, or complaints, please contact us using the information provided above or through the dedicated contact section at the end of this policy.

2. Information We Collect

We collect various types of information in connection with your use of our website, services, and food ordering platforms. The categories of information we collect are described below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact us directly, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (for age verification purposes)
• Username and password for account access
• Profile photo (if voluntarily provided)
• Loyalty program information and membership details

2.2 Payment and Financial Information

When you make a purchase through our website or ordering platforms, we collect payment-related information necessary to process your transaction, including:

• Credit or debit card number (processed through secure, encrypted third-party payment processors)
• Billing address associated with your payment method
• Transaction history and order records
• Payment confirmation details

2.3 Order and Food Preference Information

As a food service business, we collect information about your food orders and preferences, including:

• Items ordered and customization preferences
• Dietary restrictions or allergies you voluntarily disclose
• Order history and frequency
• Favorite items and saved preferences
• Special instructions or notes
• Delivery or pickup preferences

2.4 Usage and Technical Data

When you visit our website or use our digital services, we automatically collect certain technical and usage information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring website or source
• Search queries entered on our site
• Clickstream data and navigation patterns
• Date and time of access
• Error logs and performance data

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies and how to manage your cookie preferences, please refer to our Cookie Policy.

The types of cookies we use include:

• Essential Cookies: Required for core website functionality, including order processing and account authentication
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings for a more personalized experience
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns

2.6 Communications Data

When you contact us via email, phone, social media, or through our website contact forms, we collect and retain records of those communications, including:

• Content of messages and inquiries
• Customer service interaction records
• Feedback and survey responses
• Reviews and ratings you submit

2.7 Social Media and Third-Party Platform Data

If you connect your social media accounts to our services, log in using social media credentials, or interact with our social media pages, we may receive information from those platforms such as your public profile information, email address, and friend or follower lists, subject to the privacy settings you have established on those platforms.

2.8 Information from Third Parties

We may receive information about you from third-party sources such as:

• Food delivery partners and third-party ordering platforms
• Marketing and analytics partners
• Fraud prevention and identity verification services
• Publicly available databases and sources

3. How We Use Your Information

We use the personal information we collect for legitimate business purposes related to our food service operations. Specifically, we use your information for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your customer account and profile
• Coordinating delivery or pickup logistics
• Sending order confirmations, receipts, and status updates
• Processing payments and refunds
• Maintaining loyalty and rewards programs
• Handling returns, exchanges, and customer complaints

3.2 Customer Support

• Responding to your inquiries, requests, and complaints
• Providing technical support and assistance
• Investigating and resolving disputes
• Communicating important service updates or changes

3.3 Analytics and Service Improvement

• Analyzing website traffic patterns and user behavior
• Understanding customer preferences and ordering trends
• Improving our menu offerings, website functionality, and user experience
• Developing new products, features, and services
• Conducting internal research and quality assurance
• Monitoring and preventing fraudulent activity

3.4 Marketing and Promotional Communications

With your consent where required by applicable law, we use your information to:

• Send you promotional offers, discounts, and special deals via email, SMS, or push notifications
• Deliver personalized recommendations based on your order history
• Notify you about new menu items, seasonal specials, and events
• Conduct surveys and gather feedback to improve our services
• Display targeted advertisements on third-party platforms and websites
• Manage and administer contests, sweepstakes, and promotional campaigns

You have the right to opt out of marketing communications at any time. To unsubscribe from email marketing, click the "unsubscribe" link in any marketing email. To opt out of SMS messages, reply "STOP" to any text message. You can also manage your communication preferences through your account settings.

3.5 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other agreements
• Protecting our legal rights and interests
• Responding to legal process, court orders, or government requests
• Preventing, detecting, and investigating fraudulent, illegal, or unauthorized activities
• Ensuring food safety compliance and maintaining required records

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes. However, we do share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment Processors: To securely process financial transactions
• Delivery Partners: To fulfill food delivery orders to your location
• Cloud Hosting Providers: To store and manage our data infrastructure
• Email and SMS Marketing Platforms: To send communications on our behalf
• Analytics Providers: To help us understand website usage and customer behavior (e.g., Google Analytics)
• Customer Support Platforms: To manage and respond to customer inquiries
• Fraud Prevention Services: To detect and prevent unauthorized transactions
• Advertising Networks: To display targeted advertisements on third-party platforms

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend the rights, property, or safety of Wing Snob, our customers, or the public
• Prevent or investigate possible wrongdoing or illegal activity
• Enforce our Terms of Service or other agreements

4.3 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceedings, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so, or when you direct us to share your information for a specific purpose.

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other legitimate business purposes without restriction.

5. Data Security

Wing Snob takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our servers is protected using SSL/TLS encryption technology
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment processors
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing
• Data Minimization: We collect only the information necessary for the purposes described in this policy
• Employee Training: Our staff receives regular training on data privacy and security best practices
• Incident Response: We maintain procedures to detect, report, and respond to potential data security incidents

5.2 Limitations of Security

While we take reasonable precautions to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

You are also responsible for maintaining the confidentiality of your account password and for any activities that occur under your account. Please notify us immediately at [email protected] if you suspect unauthorized use of your account.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for All Users

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell about you
• Right to Access: You may request a copy of the personal information we hold about you
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know About Data Sharing: The right to know whether your personal information is sold or disclosed and to whom
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of your sensitive personal information to specific permitted purposes
• Right to Data Portability: The right to receive your personal information in a portable, readily usable format
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your privacy rights. We will not deny you services, charge different prices, or provide a different level of service because you exercised your rights
• Right to Correct: The right to request correction of inaccurate personal information

California residents may submit privacy rights requests by emailing us at [email protected] with the subject line "California Privacy Rights Request."

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: wingxsnob.digital

We will respond to verified requests within 45 days of receipt. If we need additional time, we will notify you within the initial 45-day period. We may need to verify your identity before processing your request to protect your privacy and security. We will not discriminate against you for exercising your privacy rights.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer needed for the purposes for which it was collected, we will securely delete, anonymize, or de-identify it in accordance with our data retention procedures.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to provide you with a better browsing experience, analyze website traffic, and deliver personalized content and advertisements. A cookie is a small text file placed on your device when you visit a website.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the website to function properly and cannot be disabled
• Performance and Analytics Cookies: Help us understand how visitors use our website and identify areas for improvement
• Functionality Cookies: Allow the website to remember choices you have made (such as your preferred location or language)
• Targeting and Advertising Cookies: Used to deliver relevant advertisements based on your interests and browsing behavior

You can manage your cookie preferences through your browser settings or through our cookie consent tool. Please note that disabling certain cookies may impact the functionality of our website. For complete details about our cookie practices and how to manage your preferences, please visit our Cookie Policy.

9. Children's Privacy

Our services are intended for individuals who are 18 years of age or older. Wing Snob does not knowingly collect, use, or disclose personal information from children under the age of 13, and does not direct its services to minors under 18.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly investigate and take appropriate steps to delete such information from our systems.

If we learn that we have inadvertently collected personal information from a child under 13, we will delete that information as quickly as possible. Users between the ages of 13 and 17 should use our services only under the supervision of a parent or legal guardian.

10. International Data Transfers

Wing Snob is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

If we transfer personal information from the European Economic Area (EEA), United Kingdom, or Switzerland to the United States, we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or other legally recognized transfer mechanisms.

We take steps to ensure that any international transfers of personal data comply with applicable privacy laws and that your information receives an adequate level of protection regardless of where it is processed.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, food delivery apps, and other external services. This Privacy Policy does not apply to those third-party sites or services. We encourage you to review the privacy policies of any third-party services you access through our website.

We are not responsible for the privacy practices, content, or security measures of third-party websites or services. Accessing such third-party links is at your own risk.

Our website may integrate third-party tools such as:

• Google Analytics (website analytics)
• Facebook Pixel (advertising and remarketing)
• Social media sharing buttons (Facebook, Instagram, Twitter/X)
• Third-party food ordering and delivery platforms
• Online payment gateways

Each of these services has its own privacy policy, and their collection and use of your data are governed by their respective policies.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT signals. However, you can manage cookie preferences and opt out of certain tracking as described in our Cookie Policy and within your browser settings.

13. Your Choices and Control Over Your Data

We believe in giving you meaningful control over your personal information. Here are the choices available to you:

• Account Information: You can review and update your account information by logging into your account on our website
• Email Marketing: You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing email we send
• SMS Communications: Reply "STOP" to any text message from us to opt out of SMS marketing
• Push Notifications: You can manage push notification preferences through your device settings
• Cookies: You can manage cookie preferences through your browser settings or our cookie consent tool
• Account Deletion: You may request deletion of your account by contacting us at [email protected]
• Interest-Based Advertising: You may opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out page

Please note that even if you opt out of marketing communications, we may still send you transactional communications related to your orders, account, or our legal obligations.

14. How to File a Complaint with a Data Protection Authority

If you believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the appropriate regulatory authority.

14.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) is the primary consumer protection authority. You can file a complaint with the FTC by visiting:

• FTC Complaint Assistant: reportfraud.ftc.gov
• FTC Website: www.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

14.2 California Residents

California residents may file complaints with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

14.3 State Attorneys General

Residents of other states may contact their respective state attorney general's office to report privacy concerns or violations. Most state attorney general offices have consumer protection divisions that handle privacy-related complaints.

14.4 Contact Us First

We encourage you to contact us directly before filing a formal complaint, as we are committed to resolving privacy concerns promptly and fairly. Please reach out to us at [email protected], and we will make every effort to address your concern within 30 days.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technology. When we make material changes to this policy, we will:

• Post the updated policy on our website at wingxsnob.digital
• Update the "Last Updated" date at the top of this policy
• Send you a notification via email or through our website if the changes are significant

Your continued use of our services after the effective date of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

This Privacy Policy was last updated on April 20, 2026. All prior versions of this policy are superseded by this current version. Wing Snob reserves all rights not expressly granted under this Privacy Policy.